Why Aren’t My FAQs Showing?

If you’re experiencing issues with your FAQs not showing up, there are a couple of common reasons why this might be happening. Below, we’ll explore these reasons and provide solutions to help you resolve the issue.

1. No Post Content in the FAQ

One common reason your FAQs might not be showing is that there is no content in the given FAQ post. When there’s no content, the Swift FAQ plugin will exclude that particular FAQ from the overview it creates.

Solution:

• Ensure that each FAQ post has relevant content. Check your FAQ posts and make sure that they are not empty. Adding the necessary content should make them visible in the FAQ overview.

2. Transient Cache Issue

Another reason your FAQs might not be showing is related to the transient cache. Swift Focus uses a transient called swift_faq_content to cache FAQ data for improved performance. If this transient isn’t cleared properly, it won’t load the updated content. However, this transient should be cleared automatically every time you publish a new FAQ or save the FAQ settings.

Solution:

• Use the “Optimize WP” function in the Swift Focus theme to clear all transients and other cached data. This function can be found in the theme’s settings and will help ensure that the cached data is up to date.

Clearing Transients Manually

If you’re not using the “Optimize WP” function, you can clear transients manually. Here’s how you can do it:

1. Using a Plugin:
   • Install and activate a plugin like “Transient Manager” or “WP-Optimize”.
   • Use the plugin to locate and delete the faq_content transient. This will force the FAQ system to reload the content from the database.
2. Using Custom Code:
   • Add the following code to your theme’s functions.php file or a custom plugin to delete the faq_content transient:
   function clear_faq_transient() { delete_transient('swift_faq_content'); } add_action('init', 'clear_faq_transient');
   • This code will clear the faq_content transient every time your site is loaded, ensuring that the FAQ content is always up to date.

Summary

To ensure your FAQs are showing correctly:

1. Verify that each FAQ post contains content.
2. Use the “Optimize WP” function in the Swift Focus theme to clear transients.
3. If not using “Optimize WP,” manually clear the faq_content transient using a plugin or custom code.

Need More Help?

If you continue to experience issues or have further questions, feel free to reach out to our support team through our Contact Page. We’re here to help you ensure your FAQs display correctly and effectively.